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7 PDUs (.7 CEUs)

Fast thinking is a crucial component when communicating with your team. Receive and deliver information, not data or what is nice to hear. How do you do that? By listening to what your team says.

Seminar Outline

• What Is the Difference Between Information vs. Data?
• Communication Life Cycle
• Understanding Communications Behaviors and Styles
• Listening vs. Assuming
• Trust But Verify - Moving Forward

Who Should Attend

Managers, team leaders, supervisors and functional managers.

Method of Delivery

• Onsite class instructions or Online web conference
• Lectures
• Open discussion
• Case studies
• Surveys

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Global Leader in Management Training Certification

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